RETURN & REFUND POLICY

Last Updated: June 2026

Welcome to Everflora.store. We are committed to providing our customers with elegant artificial floral arrangements, decorative blooms, floating water lilies, wedding florals, and home décor products that meet high standards of quality and craftsmanship. Your satisfaction is important to us, and we strive to make every purchase a pleasant experience.

This Return & Refund Policy explains your rights and obligations regarding returns, exchanges, refunds, damaged merchandise, defective products, incorrect orders, and other related matters.

1. OUR SATISFACTION GUARANTEE

At Everflora.store, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms outlined in this policy.

We offer:

• Free returns within 30 days of delivery

• Free refunds for eligible returned items

• Assistance for damaged, defective, or incorrect products

• Dedicated customer support throughout the return process

2. RETURN ELIGIBILITY

To qualify for a return, the following conditions must be met:

The item must:

• Be returned within 30 calendar days from the delivery date

• Be in its original condition

• Include all original accessories, packaging, inserts, labels, and components

• Not show excessive wear, misuse, alteration, or damage caused after delivery

We reserve the right to inspect all returned merchandise before approving a refund.

3. FREE 30-DAY RETURNS

Customers may return eligible items for any reason within 30 days of receiving their order.

Reasons may include:

• Product no longer needed

• Ordered by mistake

• Color preference changed

• Product not suitable for intended décor

• General dissatisfaction

Returns requested after the 30-day return period may not be accepted.

4. NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including but not limited to:

• Personalized or custom-made products

• Final sale items

• Clearance merchandise

• Gift cards

• Products specifically marked as non-returnable

If a product falls into one of these categories, it will be clearly indicated before purchase whenever applicable.

5. DAMAGED OR DEFECTIVE PRODUCTS

We carefully inspect products before shipment. However, if your order arrives damaged, defective, or unusable, please contact us within 7 days of delivery.

Please provide:

• Order number

• Description of the issue

• Clear photographs of the product

• Photographs of packaging if applicable

Upon verification, we may offer:

• Full refund

• Replacement product

• Store credit

• Partial refund when appropriate

The resolution method will depend on the nature of the issue.

6. INCORRECT ITEMS

If you receive an item different from what was ordered, please notify us promptly.

After review, we may:

• Send the correct product

• Issue a refund

• Provide a replacement

• Arrange return shipping if required

We will work diligently to correct any fulfillment errors.

7. RETURN PROCESS

To initiate a return, contact us using the information listed below.

Email:
support@Everflora.store

Phone:
1 (250) 893-5236

Address:
1163 Lockley Rd
Victoria, BC
Canada

Please include:

• Full name

• Order number

• Reason for return

• Photos when applicable

Our support team will provide instructions for the next steps.

8. REFUND PROCESS

Once returned merchandise is received and inspected, we will notify you regarding approval of your refund.

Approved refunds are generally processed back to the original payment method.

Refund timing may vary depending on:

• Banking institution

• Credit card provider

• Payment processor

• Country of residence

Most refunds are completed within several business days after approval.

9. SHIPPING COSTS FOR RETURNS

Eligible returns under our 30-day free return policy will not incur return shipping charges to the customer when approved through our support process.

Unauthorized returns may not qualify for reimbursement.

10. EXCHANGES

Where available, customers may request an exchange for:

• Different color

• Different style

• Replacement of damaged products

Exchange availability depends on inventory levels at the time of request.

11. ORDER CANCELLATIONS

Orders may be canceled before processing or shipment.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Customers should contact us immediately if cancellation is desired.

12. REFUSED DELIVERIES

Orders refused by the recipient without authorization may be subject to deductions for shipping, handling, or carrier fees where permitted by law.

13. LOST PACKAGES

If a package appears lost in transit, we will work with the shipping carrier to investigate the matter.

Resolution options may include:

• Replacement shipment

• Refund

• Store credit

depending on carrier findings and shipping records.

14. FRAUD PREVENTION

For security purposes, we reserve the right to:

• Request proof of purchase

• Verify customer identity

• Refuse suspicious return requests

• Deny claims involving abuse of our policies

These measures help protect both our customers and our business.

15. LIMITATION OF LIABILITY

Our liability for returned products shall not exceed the original purchase price paid for the item.

We are not responsible for indirect, incidental, or consequential damages arising from product use, misuse, or inability to use the product.

16. POLICY CHANGES

Everflora.store reserves the right to modify this Return & Refund Policy at any time without prior notice.

Any updates will be published on this page and become effective immediately upon posting.

17. CONTACT US

If you have any questions regarding returns or refunds, please contact:

Everflora.store

Email:
support@Everflora.store

Phone:
1 (250) 893-5236

Address:
1163 Lockley Rd
Victoria, BC
Canada

Our customer support team is always happy to assist you.